Tech Support Channels
A Sixty–Minute Ticket Response Guarantee
Every help request you submit to us will be responded to within maximum 1 hour. If your support ticket or e–mail calls for additional assistance from a system administrator, we’ll forward it and leave a note to let you know that your case is being worked on. If you make use of the Admin Services package, all of the server management tasks included there will be completed at a time of your choosing.
A Premium Technical Support Service
- We’ll be at your disposal round–the–clock to answer any enquiries that you may have about our Site Control Panel or any of the apps that we have pre–installed on your behalf on the server. If you also require assistance tackling server administration tasks, you can examine our Admin Services package, which includes backup storage space, OS updates every week, server monitoring and restarting procedures, plus installation and problem troubleshooting services.
An Easy–to–Navigate Help Area
Each Linux dedicated servers hosting package comes with our charge–free Site Control Panel, which offers a detailed knowledgebase and a selection of educational video tutorials. Whenever you need assistance with the Site Control Panel, just push the Help or Videos buttons in the top right corner.