In case you've ever had a hosting account in the past or you've dealt with any other kind of online service, you're probably well aware from your personal experience that for some things it is better to talk to a live person over the phone than to exchange tickets or email messages. If you'd like to know more about a service before you purchase it or in case something small-scale should be made, for example, it'll be far easier and faster to do it live. If you have the option to speak with representatives over the phone, it's very likely that you're working with an actual website hosting supplier, not just a reseller. The level of support that you can get by phone differs between different companies - from common issues to expert technical support. Usually the majority of suppliers will offer you pre-sales assistance and 1st level telephone support, while more complicated technical matters are resolved via electronic mail or tickets.

Phone Support in Hosting

If you choose to take advantage of one of our Linux hosting packages, you will be able to talk with our customer support team over the phone for 14 hrs per day. We can help you select the ideal plan for your websites because we believe that it is better to discuss such issues with a live person. In case you already own an account, we're able to help you with your sales/billing questions as well as general matters, even with some tech matters that don't need a lot of time or escalation to an administrator because it will be more appropriate to open a ticket for time-consuming issues so as to have the communication in a single place. We now have telephone numbers in the US, the UK and Australia, so you're able to call the one you prefer and talk with one of our agents.

Phone Support in Semi-dedicated Hosting

The support services forall semi-dedicated server plans that we offer feature live phone support for 14 hours every day. If you hesitate which package is appropriate for your sites, you'd like to find out more about a package's specs or you're looking for any other type of information about our services, you are able to call any of the local phone numbers which we have in the U.S.A., Great Britain and Australia and our customer support agents will help you. In case you already have an account, you can contact us about general and sales matters, although we are often able to help with a number of technical issues as well. For entirely technical problems you will have to take advantage of our integrated ticketing system where the correspondence between you and our technical support team will be in 1 place, which is the better option if your trouble requires more time to be taken care of or it needs to be escalated to our sysadmins.