Phone Support in Hosting
If you choose to take advantage of one of our Linux hosting packages, you will be able to talk with our customer support team over the phone for 14 hrs per day. We can help you select the ideal plan for your websites because we believe that it is better to discuss such issues with a live person. In case you already own an account, we're able to help you with your sales/billing questions as well as general matters, even with some tech matters that don't need a lot of time or escalation to an administrator because it will be more appropriate to open a ticket for time-consuming issues so as to have the communication in a single place. We now have telephone numbers in the US, the UK and Australia, so you're able to call the one you prefer and talk with one of our agents.
Phone Support in Semi-dedicated Hosting
The support services forall semi-dedicated server plans that we offer feature live phone support for 14 hours every day. If you hesitate which package is appropriate for your sites, you'd like to find out more about a package's specs or you're looking for any other type of information about our services, you are able to call any of the local phone numbers which we have in the U.S.A., Great Britain and Australia and our customer support agents will help you. In case you already have an account, you can contact us about general and sales matters, although we are often able to help with a number of technical issues as well. For entirely technical problems you will have to take advantage of our integrated ticketing system where the correspondence between you and our technical support team will be in 1 place, which is the better option if your trouble requires more time to be taken care of or it needs to be escalated to our sysadmins.