If you ever have any inquiries with regard to your hosting plan or if you experience a problem with your sites, you will need to touch base with the respective hosting provider’s customer support team. It may not matter how fast they’ll answer when you've got a question of a general nature, but a problem such as a failed web app update, for example, may lead to your site becoming damaged or unreachable on the web. And the longer you have to wait for the support team to assist you, the longer the website will be out of order. In case you offer services or goods online, any downtime will affect your website unfavorably and you can lose current or potential customers. Lots of hosting providers, particularly resellers, answer emails and trouble tickets within twenty four hours, but in the electronic epoch this is much too long, since clients will rarely return to a website that’s not working properly over a long interval.

One-Hour Response Guarantee in Hosting

Our Linux hosting packages come bundled with a one-hour reply guarantee, which suggests that regardless of what inquiry or problem you might have, we will always be there to lend a hand. The fact is, it seldom takes more than half an hour to get a problem resolved or a question answered, and this is valid for both sales and technical matters. Our help desk staff reps will be at your disposal 24/7, even on weekends and public holidays, so you’ll always get quick support. We know precisely how priceless time can be, so by the time we answer your ticket or e-mail, we will have enquired into the issue and, if we haven’t come up with a solution, we’ll give you more details about what you need to do on your end – when the case demands it. With our support services, you can be certain that there will be somebody to help you out immediately, whatever the hour.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our technical support team reps will be at your disposal all the time and they will respond to any ticket that you send from our hosting Control Panel within one hour max. The ticket response time is guaranteed no matter if you’ve got a generic question associated with your semi-dedicated server or you experience some problem and you will not have to wait even that long for most issues. Regardless of what the essence of the issue is or what time of day or night it is, we will be there to assist you, as we are available night and day to take care of any technical, billing or general issue. If you contact us about anything that’s within our capabilities, we’ll sort it out before we reply to you, which goes to say that you will not have to wait for hours or days while the problem continues. In case there’s something that you need to do on your end, we will give you the needed details – what possible solutions to try, what actions to take, etc.