One-Hour Response Guarantee in Hosting
Our Linux hosting packages come bundled with a one-hour reply guarantee, which suggests that regardless of what inquiry or problem you might have, we will always be there to lend a hand. The fact is, it seldom takes more than half an hour to get a problem resolved or a question answered, and this is valid for both sales and technical matters. Our help desk staff reps will be at your disposal 24/7, even on weekends and public holidays, so you’ll always get quick support. We know precisely how priceless time can be, so by the time we answer your ticket or e-mail, we will have enquired into the issue and, if we haven’t come up with a solution, we’ll give you more details about what you need to do on your end – when the case demands it. With our support services, you can be certain that there will be somebody to help you out immediately, whatever the hour.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our technical support team reps will be at your disposal all the time and they will respond to any ticket that you send from our hosting Control Panel within one hour max. The ticket response time is guaranteed no matter if you’ve got a generic question associated with your semi-dedicated server or you experience some problem and you will not have to wait even that long for most issues. Regardless of what the essence of the issue is or what time of day or night it is, we will be there to assist you, as we are available night and day to take care of any technical, billing or general issue. If you contact us about anything that’s within our capabilities, we’ll sort it out before we reply to you, which goes to say that you will not have to wait for hours or days while the problem continues. In case there’s something that you need to do on your end, we will give you the needed details – what possible solutions to try, what actions to take, etc.