A live chat is a real-time method of communication between a website hosting provider's support team and its customers. It is an efficient way to receive some info about the website hosting services or have some issue resolved as you're talking with a live agent. The advantages of using a live chat service rather than calling or opening a trouble ticket are the lower possibility of mistakes when you exchange information such as usernames or domain names, the quicker response time as the communication is live and the fact that you do not have to stay on the chat constantly - you're able to do something different while the representative examines the issue in question. In addition, you can join a live chat room from any computer that is connected to the Internet, avoiding the phone rates that you'll need to pay in case you're calling to a different country.

Live Chat Support in Hosting

As a part of the support services that we provide for our Linux hosting packages, you will find live chat support that is available every day, even on holidays. You will be able to contact us regardless if you already own an account or not, considering that we will support you with all kinds of things, ranging from providing you with common information about our solutions if you are not our client yet and you're thinking about acquiring one of our packages, to helping you with installing an email account in an email client. Part of the issues are more technical and time-consuming, which means that you'll need to use the ticketing system that is built-in our Hepsia website hosting Control Panel, but we can save you precious time and help you in real time on the live chat for quite a few things.

Live Chat Support in Semi-dedicated Hosting

The live chat support service that we offer is online every day, even on weekends and holidays. It's one of the best ways to learn more information about our Linux semi-dedicated hosting packages if you do not have an account yet or to get a problem resolved if you are a customer and our customer care representatives will assist you instantly regardless of the time of the day you join our chat. If you are unsure which package is better for your websites, in case you need advice whether you should order a particular upgrade and how to order it or in case you have problems installing an email account on your computer, you will be able to get in touch with us and we'll give you the needed details without delay. Our live chat is accessible even after our phone lines go off for the day, which means that if you have an account with us, you can be certain that you'll always find prompt help with any question or issue that pops up.