Integrated Ticketing System in Hosting
Our Linux hosting packages feature an integrated support ticket system, which is part of our custom Hepsia hosting Control Panel. In contrast to other comparable tools, Hepsia permits you to manage everything related to the web hosting service itself in the very same place – payments, website files, e-mails, tickets, etc., eliminating the necessity to go through different admin consoles. In case you’ve got any pre-sales or technical questions or any problems, you can send a ticket with just a few clicks without needing to log out of your hosting Control Panel. During the process, you can choose a category and our system will present you with a variety of educative articles, which will supply you with additional info and which may help you solve any given problem before you actually open a ticket. We guarantee a support ticket response time of maximum sixty minutes, even if it’s a weekend or an official holiday.
Integrated Ticketing System in Semi-dedicated Hosting
In case you’ve opened a semi-dedicated server account with our company and you want to get in touch with our customer service team members, you will be able to open a support ticket directly from your Hepsia hosting Control Panel instead of using a completely different help desk support platform as you will have to do with the vast majority of hosting providers out there. Our integrated trouble ticket system will allow you to submit a new ticket effortlessly and to look through older tickets using a smart search box. Moreover, you will be able to have a look at the relevant knowledge base articles that our system will offer you based on the category that you pick for your new ticket. You can carry out all the abovementioned activities without leaving your Hepsia Control Panel at any time, which goes to say that in case you bump into any predicament or have a query, you can touch base with our technicians and resolve the given issue in no more than sixty minutes using one single support platform.