24/7 Customer Support in Hosting
The customer and tech support services for all of our hosting plans are round-the-clock, so you can forget all about waiting for several days to receive assistance. If you are not our client yet, you can phone us, chat with an agent or send an email. If you do have an account, you're able to open a support ticket in addition to the other three ways of contact. You're able to pick the best way to contact us depending on where you are or the device you use. We're able to help you for more or less any webhosting-related query that you have or issue that you could experience and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming issues you can open a ticket, but even then the max response time will never exceed one hour.
24/7 Customer Support in Semi-dedicated Hosting
Whatever the semi-dedicated server that you choose, you can take full advantage of our 24/7 technical support services even on public holidays. All your sites will be available at all times and so will we. With many different contact options, you can select the optimal approach to contact us and find out about our services if you do not have an account yet, or ask for support in case you're already one of our customers. You'll be able to call us, have a chat with a live consultant, send an email or open a ticket from the Help section of the Hepsia website hosting Control Panel. The last two options come with 1-hour response time warranty, even though it hardly ever takes over 20 min to get assistance no matter the complexity of the issue. With our customer and tech support services, we'll be available for you whenever you need us, not a couple of days afterwards.
24/7 Customer Support in VPS Hosting
When you use our Linux VPS hosting packages, you won't ever have to wait for more than 1 hour so as to get help for any kind of difficulty that you could have with the server or the software that comes pre-installed with it. We warrant this short answer time for all the support tickets which you open through your billing Control Panel or email messages that you send to our technical support team. Furthermore, we have local telephone numbers in a couple of countries around the world and a live chat service where we are able to assist you with billing, pre-sales and basic questions. Customer and technical support is available 24/7/365 through the different ways of communication, so no matter what your question or issue is, there is always someone to help you out right away. If you need help with third-party software, which you cannot deploy or which gives you problems, you are able to reap the benefits of the Managed Services upgrade package that we supply with all VPS plans.
24/7 Customer Support in Dedicated Web Hosting
All dedicated server packages that we provide feature 24/7 support through different means of communication and with a one-hour maximum reply time guarantee. In case you want to learn more about the plans or you have any kind of billing or general questions, you will be able to phone one of the local numbers that we have worldwide or you can use our live chat service and consult with a live representative. For strictly tech matters which require some help from a technical support person or an administrator, you're able to open a ticket from your billing Control Panel or you can send an email, since all of these channels are more appropriate to keep track of a particular matter. The answer time for them rarely is more than 30 mins, which means that you can forget all about waiting for a whole day so as to get support. Our support service is available for all server-related matters, and the pre-installed software. In case you need assistance for third-party applications, you can consider acquiring the Managed Services upgrade that we supply for all plans.